Frequently Asked Questions

Everything you need to know about bringing comfort to your home.

What is the average shipping time for furniture?

Most of our home essentials ship within 3-5 business days. Larger furniture items may take 7-14 business days depending on your location and the selected white-glove delivery service.

Do you offer a warranty on Mellow products?

Yes, all Mellow products come with a standard 1-year limited warranty that covers manufacturing defects and structural integrity under normal household use.

What is your return policy for home decor?

We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund, minus return shipping costs.

Are your materials sustainably sourced?

At Mellow, we prioritize the planet. We use FSC-certified wood, recycled textiles, and non-toxic finishes across our entire product range to ensure safety for both your family and the environment.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options through Affirm, allowing you to pay for your home upgrades over time.

Can I track my order in real-time?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your delivery every step of the way.